Shipping & Returns

At Brave, Smart & Sexy, we carefully prepare each order so that it reaches you safely and in the best conditions.

Shipping in Mexico

We ship within the Mexican Republic.

The cost and available shipping options will be shown during the checkout process before payment.

Once your order has been processed and shipped, you will receive the available tracking information so you can check the journey of your package.

Processing time

Orders are usually prepared within 1 to 3 business days after payment confirmation.

Orders placed during weekends, holidays, or high-demand seasons may require additional processing time.

Delivery time

Delivery time will depend on the destination and the selected courier service.

The times indicated at the time of purchase are estimates and may be affected by situations external to Brave, Smart & Sexy, including delays by the courier company, weather conditions, holidays, or extraordinary circumstances.

Track your order

When your order is shipped, you will receive the available tracking information.

It is the customer's responsibility to correctly provide their name, address, zip code, phone number, and other necessary information for delivery.

If you find an error in your shipping information, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to make the correction.

Damaged packages or incorrect orders

Check your order upon receipt.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with:

● Your full name.

● Order number.

● Photographs of the product and packaging.

● A brief description of the problem.

We will review your case and offer you the appropriate solution in accordance with applicable legislation.

Exchanges and returns

If you wish to request an exchange or return, the product must be unused, unwashed, unaltered, and retain its original tags, except in cases where a consumer right applies in accordance with Mexican legislation.

Size exchanges are subject to inventory availability.

For all applicable requirements, exceptions, and conditions, please consult our Exchange and Refund Policy.

Return costs

When the return is due to a defective, damaged, incorrect product, or an error attributable to Brave, Smart & Sexy, we will handle the case in accordance with applicable legislation.

For changes requested for other reasons, such as incorrect size selection, shipping costs may be the responsibility of the customer, provided it is legally applicable.

Contact

Need help with your order?

Contact us through our official support channels and include your order number so we can help you more quickly.

Brave, Smart & Sexy
Sportswear created with purpose.